Assistance and Support

Our team responds within a maximum of 24 hours, Monday to Friday, between 09:00 and 18:00.

Phone

Call directly at 0378178880 for technical questions or orders. The average waiting time is under 2 minutes.

0378178880

Email

Write to us at info@openvaporizer.com. We respond within a maximum of 12 hours on business days.

info@openvaporizer.com

Frequently Asked Questions

Check the FAQ section for quick answers about delivery, warranty, and using the purifiers.

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Frequently Asked Questions

Clear answers about our premium purifiers and integration into your smart home.

The H13 HEPA filter in our models has a lifespan of approximately 12 months, depending on the air quality in the room. The smart sensor will notify you via the app when it's time for replacement. The activated carbon filter is recommended to be changed every 6 months for maximum efficiency.

Yes, all Openvaporizer systems are compatible with our mobile app, available for iOS and Android. You can monitor air quality in real-time, adjust fan speed, schedule on/off times, and receive notifications. The AirVault 5000 and AeroPure 3000 models also support voice commands via Google Assistant or Amazon Alexa.

The AeroPure 3000 model is optimized for rooms up to 65 sqm, with 4 air changes per hour. For larger spaces, we recommend the AirVault 5000 station, which effectively covers up to 150 sqm, making it ideal for open-plan spaces and conference rooms.

The silent mode of our purifiers operates at a noise level below 25 dB, comparable to a whisper. It is perfect for bedrooms or offices where quietness is important. Even at maximum speed, the sound level does not exceed 48 dB, quieter than a normal conversation.

Consumption varies depending on the model and speed. The AeroPure 3000 consumes between 15W (silent mode) and 55W (maximum speed). The AirVault 5000, due to its higher airflow, consumes between 30W and 95W. All models are Energy Star certified and have an average daily consumption below 0.5 kWh, resulting in a very low monthly cost.

Our Simple Process

From consultation to installation, every step is designed for your comfort.

1. Consultation

We discuss your needs and measure the space to recommend the ideal purification solution.

2. Personalized Proposal

We present a detailed plan with the right equipment, costs, and delivery time.

3. Order and Production

You confirm the order, and we prepare the system in the exact configuration you chose.

4. Delivery and Installation

Our team mounts the device and configures it for optimal operation.

5. Ongoing Support

We offer technical assistance and software updates for long-term performance.

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